FAQ

Answers before you ask.

Sizing, shipping, returns, care—here’s everything you need to feel confident checking out.

How does sizing run?

True-to-size with a relaxed drape. Size up for an oversized look. Check the size guide on each product page for garment measurements.

Where are items made?

We partner with responsible factories in Portugal, Vietnam, and the US depending on fabric and technique. Every drop is QC’d in-house before shipping.

How long does shipping take?

Standard US shipping is 5-7 business days after processing. Expedited options are available at checkout. Tracking goes live once your label is created.

Can I return or exchange?

Yes. You have 30 days from delivery for returns or exchanges on unworn items with tags. Start with your order number and we’ll send a prepaid label.

How should I wash it?

Cold wash, inside-out, gentle cycle. Hang dry or tumble low. Avoid harsh detergents or fabric softeners to preserve color and print.

Still have questions?

Email support@lowkeyhigh.com or check Shipping & Returns for policies.