FAQ
Answers before you ask.
Sizing, shipping, returns, care—here’s everything you need to feel confident checking out.
How does sizing run?▼
True-to-size with a relaxed drape. Size up for an oversized look. Check the size guide on each product page for garment measurements.
Where are items made?▼
We partner with responsible factories in Portugal, Vietnam, and the US depending on fabric and technique. Every drop is QC’d in-house before shipping.
How long does shipping take?▼
Standard US shipping is 5-7 business days after processing. Expedited options are available at checkout. Tracking goes live once your label is created.
Can I return or exchange?▼
Yes. You have 30 days from delivery for returns or exchanges on unworn items with tags. Start with your order number and we’ll send a prepaid label.
How should I wash it?▼
Cold wash, inside-out, gentle cycle. Hang dry or tumble low. Avoid harsh detergents or fabric softeners to preserve color and print.
Still have questions?
Email support@lowkeyhigh.com or check Shipping & Returns for policies.
